In 2009, the first year of the Group in Nova Friburgo, concessionaire Águas de Nova Friburgo gave the initial step to the commitment to transform the city into a national reference sanitation by starting a relationship of trust with customers. We take more comfort and agility for customers through the new call center in Moisés Amélio Street, in Downtown. From September to December, about nine thousand people were able to pay their bills, request services and negotiate their debts. The flexibility in the negotiations was another primary tool used to approximate the customers to the company. That was also the first year that, together with the judiciary work, the number of court settlements made by the company was almost three times greater than the volume of agreements made by the former management in the previous year. In addition, we implemented about ten thousand meters from the water and sewage networks across the municipality, remodeled the Water Treatment Stations, we modernize lifts and implemented the Operational Control Center with tele distance measurement online and we began collecting the works and treatment of sewage.
The friburguenses (citizens of Nova Friburgo) come to rely on the treatment they deserve. The first Sewage Treatment Station – STP Olaria – was inaugurated on June 13th, 2010. The STP Olaria is 30% of the city sewer. Águas de Nova Friburgo made major investments in the expansion and improvement of water supply systems and invested in social and cultural projects, aware of its responsibility to the socioeconomic and cultural development of the city. One of the most important projects of the year was the “Friend of Water”, a cultural contest that in this first edition awarded the top five phrases of students from municipal schools, with the theme “rivers of Nova Friburgo.”
With the support of all the concessionaires from Águas do Brasil, 400 employees worked day and night and restored in a record time (11 days) the provision disrupted by the climate catastrophe that took lives and destroyed part of the city on January 11th, including Rio Grande de Cima Water Treatment Station and the water mains supply. In 2011, the “Meeting of the Waters”, which brings together key leaderships from the Group Águas do Brasil was first held in Nova Friburgo. It was a tribute to all who helped the city to recover. At the time, it was launched the documentary “Challenge of the Waters”, a local production that tells the story of supply resumption and the struggle of employees. Águas de Nova Friburgo bothered to retrieve the healthy image of rivers that cross the city and launched in June Project Viva Rios, of afforestation, landscaping and revitalization along the shores of the Rivers Cônego, Santo Antônio and Bengalas. It was a bold project that has the primary purpose of correcting the degradation of the forests along the rivers, which occurred due to the urban sprawl.
Along to the project was launched an unprecedented event: The 1st Race Águas de Nova Friburgo for the Environment. The event brings together professional and amateur athletes, tourists and families to go through a route along the expressway. The race works to raise awareness of health and the environment. In December 2011 it was inaugurated the STP Campo do Coelho, a landmark public-private partnership in the city and the first station of the state run with funds from the collection of water use. STP Campo do Coelho is the result of an agreement between the City Hall, the Serla and Intermunicipal Consortium BNG2, an executive body of the Rio dois Rios Basin Committee. The investment was eight hundred thousand reais, of which 40% originated from charges for water use and the other sixty percent was invested by Águas de Nova Friburgo. STP Campo do Coelho uses the same technology applied in STP Olaria and was designed to treat up to 38 million gallons of wastewater per month, benefiting two thousand friburguenses.
Another opening that was a milestone for the company in 2011 was the inauguration of the Operations Control Center fully automated. The OCC monitors, in real time, production services, reservation and distribution as well as triggers the valves in distance to control the flow and pressure of water, which allows detecting faster leakage problems, water shortages and other changes in supply.
Olaria, Conselheiro Paulino and Lumiar: Earlier this year the Mobile Service project, a custom van that takes the services available in the store to neighborhoods and more populous districts was released. In 2012, Águas de Nova Friburgo invested twenty million reais on the services expansion of interception and treatment of sewage with the implementation of STP Centro.
Centro Sewage Treatment Station, which opened on July 13th, was built on a plot of 2000m², acquired by the concessionaire in Vale do Sol, close to Duas Pedras. This unit treats 35% of all sewage generated in the city or 460 million liters of raw sewage per month and it serves 15 districts. Together, STP Centro, STP Olaria and STP Campo do Coelho treat 65% of sewage collected in the city, higher than the national average which is below 40%.
Nova Friburgo is now a national standard in sanitation. The fourth Wastewater Treatment Station of the city, STP Conselheiro Paulino, will have capacity to treat 330 million liters of sewage every month. Nova Friburgo, then, will treat over 90% of all sewage collected in the city. Throughout the year, during the setup of interceptors, the dealership removed over 500 tires from the riverbed of Bengalas, although not responsible for cleaning it. In another action for sustainability, the company transported the tires for the biodigesters of Águas do Imperador (also from Group Águas Brasil), where they were reused as filters along with PET bottles for the treatment of the sewage.
In December, the Contingency Plan, created shortly after the climatic tragedy of 2011 was presented to employees by the Management Plan Committee. The Manual Contingency Plan, with adequate means to face risky situations during the summer rains was distributed among the various sectors of the company. The Management Plan Committee also participated in simulation organized simultaneously in the cities of Rio and in the mountainous region by the Fire Brigade and by the Civil Defence on the 28th of December.